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Terms Of Business

Last Updated: 8th September 2026
Effective Date: 8th September 2026

These Terms of Business (“Terms”) govern the use of our website – https://www.crystalcleanovens.com – services provided by Crystal Clean Ovens (“I” “me” “we”, “us”, or “our”) to you (“you”, “the customer”, “the client”). 

By making a booking or using any of our services, via our website, phone, email, social media or in person, you agree to these terms. Please read them carefully. If you do not agree with these terms, please do not use our website or services.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

Amendments

We reserve the right to update these Terms from time to time. The latest version will always be available on our website. Continued use of our website, social media channels and services constitutes acceptance of the updated Terms.

About Us

Crystal Clean Ovens is an independent oven cleaning, BBQ cleaning and minor oven repair business operated by Bob Harrington, providing services throughout Surrey, West Sussex and South East London.

Use of Website, Socials & Marketing Materials

The content on this website is for general information only. It is subject to change without notice.

We make every effort to keep the information accurate and up to date, but do not guarantee its completeness or accuracy.

Any reliance you place on information from this website, our social media channels, or promotional material is at your own risk.

Intellectual Property

This website and its content are owned by Bob Harrington from Crystal Clean Ovens.

You may not reproduce, copy, or distribute any part of the site content without written permission. This also applies to our social media channels and any other promotional material. 

We will take images and videos of our work, before and after completion of work, which may include you, your oven or barbecue, kitchen or garden. These may be used on our social media channels, website or other promotional material. If you do not wish to be featured, please inform us in writing before the start of our session. 

Limitation of Liability

Crystal Clean Ovens will exercise reasonable care and skill in carrying out all work.

Our liability shall be limited to the value of the services provided. We are not liable for any loss, injury, or damage, direct or indirect, arising from your use of this website, our social media channels or our oven cleaning, cooker cleaning, BBQ cleaning or oven repair services, except where required by UK law.

We shall not be liable for:

  • Consequential losses
  • Loss of earnings
  • Food spoilage
  • Pre-existing appliance faults
  • Damage caused by latent defects or manufacturer faults

You are responsible for how you apply any advice or techniques shared.

Nothing within these terms excludes liability where exclusion would be unlawful.

Links To Other Websites

From time to time our site may contain links to third-party websites for your convenience.

We have no control over the content or availability of those sites and accept no responsibility for them.

Privacy

By using this website, you agree to the terms of our Privacy Policy.

Any personal data you provide through the site will be handled in accordance with that policy.

Quotations & Estimates

All prices are in GBP (£) and may be subject to VAT at the prevailing rate. At present we are not VAT registered, so VAT will not be charged.

Estimates are provided free of charge and are valid for 30 days unless stated otherwise.

Fixed quotations are based on the information provided at the time of booking and may be subject to change if further issues are identified.

Prices may vary depending on:

  • Appliance type
  • Appliance size
  • Number of appliances
  • Overall condition
  • Additional services requested
  • Repair requirements

Any variation to the agreed price will be discussed with the customer before work commences.

All quotations are provided without obligation.

Booking & Payment

Appointments may be made by:

Service details, including dates, times and prices, will be confirmed before your booking is final, via phone call, text, WhatsApp or email. 

Whilst we endeavour to attend all appointments at the agreed time, arrival times are approximate and may occasionally be affected by traffic, weather or previous appointments. Should we be delayed, we will make every effort to contact you.

Full payment is due on the day the service has been carried out on completion of the work.

Payments can be made via cash, bank transfer, card payment or cheque.  

We reserve the right to charge interest at 8% above the Bank of England base rate for overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

We may require a deposit for large or high-value jobs.

Cancellations and Rearrangements

We understand that plans can change. So, we kindly request at least 24 hours’ notice if you need to cancel or rearrange an appointment.

Where possible, no charge will be made for cancellations received with sufficient notice.

Repeated late cancellations or missed appointments may result in future bookings requiring a deposit.

Client Responsibilities

Please ensure your home or garden environment is safe and suitable for our oven technicians to enter and treat our staff with respect.

To allow us to carry out the work safely and efficiently, customers are asked to:

  • Ensure ovens, cookers and BBQs are completely cold before the appointment.
  • Provide safe and reasonable access to the appliance.
  • Remove food, cookware and personal belongings from within the appliance.
  • Ensure pets and children are kept away from the immediate work area where possible.

Failure to meet these requirements may result in delays or the appointment needing to be rescheduled.

Access & Conditions

Please provide clear, safe, and timely access to the location and appliance on the agreed date and time. Please also ensure the location and appliance are free from hazardous materials and complies with health and safety regulations.

If we arrive for a booked appointment and are unable to gain access to the property, through no fault of our own, we reserve the right to charge a call-out fee to cover lost time and travel expenses.

Force Majeure

We are not responsible for delays or cancellations caused by events beyond our control (e.g. natural disasters, illness, transport strikes, pandemics etc).

Oven Cleaning Service

Our oven cleaning service is designed to remove grease, carbon deposits and cooking residue from accessible areas of the appliance.

Whilst we strive to achieve the best possible results, customers acknowledge that:

Some staining, corrosion, pitting, discolouration or surface damage may be permanent and cannot always be removed.

Appliances that have not been professionally cleaned for a long period of time may not be capable of being restored to a “like brand new” condition.

Existing defects or damage may become more visible once grease and carbon deposits have been removed.

Appliance Condition

Customers are responsible for informing us of any known faults, damage or previous repair work before cleaning begins.

Crystal Clean Ovens cannot be held responsible for:

  • Existing faults developing further during normal cleaning.
  • Appliances that fail after cleaning due to pre-existing defects.
  • Components that are already worn, damaged or approaching the end of their service life.

Oven Repairs

We offer a range of minor oven repairs and replacement services, including:

  • Oven bulb replacement
  • Oven lamp cover replacement
  • Complete lamp units
  • Door seals
  • Heating elements
  • Glass panels
  • Switch gear
  • Other minor replacement parts

Parts supplied and fitted by Crystal Clean Ovens are covered by any manufacturer’s warranty supplied with the part.

Labour relating to repair work is covered for 30 days from the date of installation unless otherwise stated.

Major Appliance Repairs

Crystal Clean Ovens specialises in cleaning services and minor repairs.

For larger faults involving electrical systems, control boards, thermostats, wiring or complex appliance issues, we may recommend a specialist appliance repair company.

Any recommendation made is provided in good faith; however, Crystal Clean Ovens accepts no responsibility for work carried out by third-party companies.

BBQ Cleaning

BBQ cleaning services are carried out on freestanding mobile gas and charcoal barbecues. We do not clean built in BBQs.

Customers are responsible for ensuring:

  • Gas supplies are safely disconnected where required.
  • BBQs are cold before cleaning.
  • The appliance is accessible on the day of the appointment.

As with ovens, permanent staining, corrosion or weather-related deterioration may remain after cleaning.

Use of Cleaning Products

We use professional non-caustic and non-toxic cleaning products within your home. Our dip tanks do contain some chemical solutions, but these are thoroughly washed off using fresh water from our vans before they are bought back into your home.

Customers must inform us before work commences of:

  • Any known allergies
  • Sensitivities
  • Special requirements relating to cleaning products

Safety information is available upon request.

Payment Terms

Payment is due upon completion of the work unless otherwise agreed in advance.

We accept:

  • Cash
  • Bank transfer
  • Card payments / card machine
  • Cheques

Ownership of any replacement parts supplied remains with Crystal Clean Ovens until payment is received in full.

Confidentiality

We will treat any personal or business information you share in confidence, unless disclosure is required by law.

Complaints

If you are dissatisfied with any aspect of our service, please contact us as soon as possible at the address below within 7 days of the completion of our work.

We are committed to resolving any concerns fairly and promptly.

Unresolved disputes may be referred to a third-party mediation service or court in England & Wales.

Data Protection

Any personal information provided to Crystal Clean Ovens will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Contact Details

Crystal Clean Ovens
Bob Harrington
65 Homefield Gardens
Tadworth
Surrey
KT20 5HN

Mobile: 07921 710745
Email: info@crystalcleanovens.com
Website: www.crystalcleanovens.com