Privacy Policy

Who We Are

Crystal Clean Ovens is an independent oven cleaning, BBQ cleaning and minor oven repair business operated by Bob Harrington, providing services throughout Surrey, West Sussex and South East London.

Our services include:

• Oven cleaning
• Cooker cleaning
• Electric and gas hob cleaning
• Extractor hood cleaning
• Fridge and freezer cleaning
• Microwave cleaning
• BBQ cleaning
• Minor oven repairs and replacement parts
  
  

What Information We Collect

When you contact us or book a service, we may collect and process the following information:

• Name
• Address
• Telephone number
• Email address
• Details about your oven, cooker or BBQ
• Appointment and service history
• Payment details — processed securely via third-party payment providers (we do not store your full card details).
• Communication records — emails, messages, or feedback you send to us.
• Marketing preferences — your choices about receiving updates, newsletters and offers.
  
  

Any other information you choose to provide via phone, email, website, social media, quote requests or service bookings or when leaving us a review.

We only collect information that is necessary for us to provide our services effectively.

We may also collect basic website usage data (such as IP address, browser type, and pages visited) through cookies or analytics tools, to help improve our site.

How We Collect Your Information

Your data may be collected when you:

• Fill in a contact or booking form on our website.
• Email or call us directly.
• Interact with us on social media.
• Subscribe to a newsletter or blog.
• Provide us with your details in person at an event or networking session.
• If your details are passed to us from a family member or friend.
  
  

How We Use Your Information

We use your personal information to:

• Respond to enquiries and messages
• Arrange and confirm appointments
• Provide oven cleaning, cooker cleaning, BBQ cleaning and minor oven repair services
• Communicate regarding your booking
• Provide quotations and invoices
• Maintain financial and business records as required by law
• Comply with legal or regulatory obligations (e.g., health & safety regulations)
• Improve our website, services and customer experience.

We will only use your information for legitimate business purposes.

Lawful Basis For Processing

We process your personal data because:

• It is necessary to fulfil a contract with you (such as carrying out your requested service).
• It is necessary for our legitimate business interests.
• We may be legally required to process certain information for accounting or tax purposes.
  
  

Marketing Communications

We will never sell, rent, or trade your information to third parties.

From time to time, we may contact existing customers regarding future cleaning appointments or services that may be of interest. You can ask us to stop these communications at any time (opt-out).

How We Store & Protect Your Information

We take reasonable steps to ensure your information is kept secure.

Your information may be stored electronically, in paper records, or both. We implement appropriate security measures to prevent unauthorised access, disclosure, alteration or destruction of your personal data.

We only retain information for as long as reasonably necessary to:

• Provide our services
• Meet legal and accounting obligations
• Maintain accurate business records
  
  

Sharing Your Information

We will never sell, rent, or trade your information to third parties.

In certain circumstances, we may share information with trusted third parties where necessary to deliver our services. This may include:

• Professional advisers.
• Payment processors or accounting platforms.
• IT and website service providers.
• Legal or regulatory authorities if required.
• Specialist appliance repair companies if you request assistance with a repair that falls outside the services we provide.
  
  

Any information shared will be limited to what is reasonably necessary.

How Long We Keep Your Data For

We keep your personal data only for as long as necessary:

• Client records: up to 6 years for tax/legal purposes.
• Marketing data: until you opt out or request deletion.
  
  

Cookies and Website Information

Our website may use cookies to improve user experience and monitor website performance.

Cookies are small files placed on your device that help websites function correctly and provide information about visitor behaviour.

You can adjust your browser settings to refuse cookies, although this may affect the functionality of certain parts of the website.

Please see our Cookie Policy for more details.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where appropriate.
• Restrict or object to certain processing activities.
• Request a copy of your personal data.
• Withdraw consent where consent has been provided.
  
  

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused: https://ico.org.uk/

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies separately.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business operations or website functionality.

Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Crystal Clean Ovens
Bob Harrington
65 Homefield Gardens
Tadworth
Surrey
KT20 5HN

Mobile: 07921 710745
Email: info@crystalcleanovens.com
Website: www.crystalcleanovens.com

If you are unhappy with how your data has been handled, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) https://ico.org.uk/