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Closeup of shining oven knobs after cleaning

FAQs

What hours and days do you work?

We work 6 days a week, and during December we work 7 days a week from;

  • 8am – 10pm – Monday – Friday
  • 8am – 6pm – Saturday

We do not work on a Sunday, although as it is so busy in December each year we do work 7 days a week then.

We can also start earlier than 8am if required.

How do I book an appointment?

Booking is easy. Simply; 


We’ll discuss your oven type, or BBQ type, provide a quotation and arrange a convenient date and time.  

Do you offer regular maintenance appointments?

Yes. Many of our customers book regular six-monthly or annual appointments, to keep their ovens and BBQs in excellent condition throughout the year. 

Often our customers will book their next appointment when we finish the current work at your property. 

Will you need to use my sink?

No. We bring our own specialist cleaning equipment and products. We may occasionally rinse a cloth, but we do not rely on your sink to carry out the clean. 

What else can you clean?

We also offer microwave cleaning, as part of our oven cleaning service, and fridge and freezer cleaning as a stand-alone cleaning service.

What are your prices?

Please see our prices page for more information.  

Our prices vary depending on: 

  • The appliance type 
  • The size of your oven or BBQ 
  • The number of appliances to be cleaned 
  • The overall condition 
  • Whether repairs are required 


Please contact us for a free, no-obligation quotation on 07921 710745.   

Do you charge VAT?

No, we are not currently VAT registered, so we do not charge VAT.   

How can I pay?

Payment is made upon completion of the work. We accept: 

  • Cash 
  • Card payments / card machine 
  • Bank transfer 
  • Cheques 

Are you fully insured?

Yes. Crystal Clean Ovens is fully insured, giving you complete peace of mind whenever we are working in your home. See here for more information

Do you offer discounts for multiple appliances?

Yes. We can often offer discounted pricing when multiple appliances are cleaned during the same visit. Examples may include: 

  • Oven and BBQ cleaning 
  • Double oven and extractor hood cleaning 
  • Range cooker and hob cleaning 
  • Stacked single oven and built in microwave  
  • Multiple ovens at the same property 


When requesting a quote, please let us know everything you’d like cleaned and we’ll provide the most competitive price possible.

Which areas do you cover?

We cover properties throughout: 

Surrey

  • Ashtead
  • Banstead
  • Betchworth
  • Bletchingley
  • Bookham
  • Brockham
  • Cobham
  • Cudham
  • Dorking
  • Effingham
  • Epsom
  • Esher
  • Ewell
  • Fetcham
  • Godstone
  • Guildford
  • Horley
  • Kingswood
  • Leatherhead
  • Lingfield
  • Lower Kingswood
  • Merstham
  • Newdigate
  • Oxted
  • Redhill
  • Reigate
  • Salfords
  • Smallfield
  • Tadworth
  • Walton On Thames
  • Walton On The Hill
  • Weybridge
  • Woking

South East London

West Sussex

If your area isn’t listed, please get in touch and we’ll be happy to advise.

OVEN CLEANING FAQS

This depends on the appliance type and condition. We’ll provide an estimate when booking, but as a rough guide most appointments take between 1 and 3 hours: 

  • Single oven: 1–2 hours 
  • Double oven: 2–3 hours 
  • Range cooker: 3–4 hours 
  • Aga: varies depending on size 

No. We only use non-caustic, non-toxic and environmentally friendly cleaning products in your home. Our specialist cleaning solutions are designed to effectively remove grease, carbon and burnt-on food without harsh fumes or unpleasant odours in your home. 

Our dip tanks are kept in our van and do contain some chemicals. However, these are thoroughly washed off from your appliance using fresh water from our van, so no chemical residue is left. 

No. For obvious health and safety reasons we need your oven to be completely cold before we start cleaning. Please avoid using it for a few hours before your appointment.

Yes. Once we have finished cleaning and reassembled all removable parts, your oven is ready to use immediately. We will always test your appliance is in full working order before we leave your premises. 

Yes. Where the oven design allows, we can dismantle the door and clean between the glass panels, removing trapped grease, stains and debris. 

Absolutely. We always use protective dust sheets and work carefully to ensure your kitchen is protected throughout the cleaning process. We also clean up after ourselves and leave your kitchen tidy before we leave. 

This depends on how often you use your oven. Most households benefit from professional oven cleaning every 6 to 12 months, depending on usage; 

  • Every 6 months for heavy use 
  • Every 9–12 months for average household use 
  • Before Christmas or other busy entertaining periods 
  • Before moving home or putting your property on the market 


Regular cleaning helps maintain efficiency and prevents excessive grease and carbon build-up. 

We clean virtually all domestic ovens and cookers, including: 

  • Single ovens 
  • Double ovens 
  • Electric ovens 
  • Gas ovens 
  • Fan ovens 
  • Built-in ovens 
  • Aga cookers 
  • Range cookers 
  • Slide & Hide ovens 
  • Combination ovens 


If you’re unsure whether we can clean your appliance, why not Contact Us. 

Our comprehensive oven cleaning service includes cleaning of: 

  • Oven interiors 
  • Oven doors and glass 
  • Racks and shelves 
  • Grill pans and trays 
  • Door seals 
  • Heating elements 
  • Fan covers 
  • Switch gear and removable controls 
  • Gas hobs 
  • Extractor hoods and filters 


Where possible, removable parts are dismantled, professionally cleaned and reassembled. 

Yes. We offer thorough cleaning of gas hobs, including burners and pan supports.

Yes. We offer thorough cleaning of extractor hoods and grease filters. 

Yes, we clean Agas. Specialist cleaning is required to carefully restore the appearance of your Aga, while protecting its distinctive enamel finish and components, paying special attention to the different functioning ovens within your appliance. 

Yes. We have extensive experience cleaning Range cookers and other large cooking appliances. These appliances often require additional time and attention due to their size and complexity. 

Yes. We regularly clean Slide & Hide ovens and understand how to work safely around their unique sliding door mechanism. 

Yes. Our professional cleaning process is specifically designed to remove stubborn grease, burnt-on food residue and carbon deposits that ordinary household cleaners often struggle to tackle.

Yes. As part of your oven cleaning appointment, we can often undertake minor oven repairs and replacement part installations, including: 

  • Oven bulb replacement
  • Oven lamp cover replacement
  • Complete lamp units
  • Door seals
  • Heating elements
  • Glass panels
  • Switch gear
  • Other minor replacement parts

If we identify a more complex fault, we work alongside a trusted appliance repair company and can recommend specialist assistance where required. We do not take any responsibility if you choose to use their services.

If we spot a problem during your oven clean, we’ll always let you know. However, some common signs to look out for include: 

  • Heat escaping around the door
  • Burn marks on oven door frame / cupboards
  • Uneven cooking
  • Longer cooking times
  • Visible cracking or wear
  • Leaking from bottom of the oven door onto floor surface

BBQ CLEANING FAQS

Yes. We clean freestanding gas and charcoal BBQs throughout Surrey, West Sussex and South East London.

No unfortunately we cannot clean built in BBQs. Due to the cleaning process, amount of water used to clean a BBQ and the nature of our professional products used, we cannot safely guarantee your patio area. 

However, if we are there with you cleaning your oven, we are more than happy to clean your BBQ racks from your fixed BBQ at the same time in our dip tanks. 

This depends on the type of BBQ and condition. We’ll provide an estimate when booking, but as a rough guide: 

  • Small BBQ: 1–2 hours 
  • Large BBQ: 2–3 hours 

Our aim is to remove grease, carbon and food residue and leave your barbecue looking its best. A full BBQ clean may include: 

  • Cooking grills and grates
  • Burners
  • Heat plates and flame tamers
  • Grease trays
  • Drip trays
  • Internal cooking chamber
  • Lid and hood
  • Control knobs
  • Side shelves
  • Exterior surfaces

Regular cleaning can help improve hygiene, performance and longevity of your BBQ. It can also reduce smoke during cooking. Most of our customers book a BBQ clean: 

  • Before summer starts 
  • After the summer season 
  • Before hosting a special event 
  • Before winter storage 

We will take care of everything, but preparation on your part is simple: 

  • Ensure the BBQ is completely cold 
  • Disconnect gas bottles where possible 
  • Remove any food, utensils or accessories 
  • Make sure we have reasonable access to the barbecue 

Absolutely. As we only work with freestanding mobile BBQs, we usually work on a grass area. Alternatively, we move the BBQ to an area that will not affect your patio.  

We also clean up after ourselves and leave your garden and BBQ area tidy before we leave.